Privacy Policy

1. Introduction

Elevator Rescue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and subscription services.

2. Information We Collect

We collect the following types of information:

Account Information:

• Email address (for subscription management and device linking)
• Name (provided during subscription checkout)
• Payment information (processed securely through Stripe, not stored by us)

Device Information:

• Device identifiers (for multi-device support)
• Device nicknames (assigned by you for device management)
• Operating system and version
• App version

Usage Data:

• Videos viewed and downloaded
• Search queries within the app
• Feature usage and interaction data
• Crash reports and error logs

Storage Access:

• Local storage for downloaded videos (offline viewing)
• Cache storage for app performance

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our subscription services
• To manage your account and process payments
• To enable multi-device support (up to 3 devices per subscription)
• To send subscription confirmations and important account notifications
• To verify device linking requests via email
• To improve app functionality and user experience
• To provide customer support
• To analyze usage patterns and optimize content
• To prevent fraud and enhance security
• To comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Firebase Security: User data is stored in Firebase Firestore with strict access controls
• Payment Security: All payment processing is handled by Stripe (PCI-DSS compliant)
• Device Security: Downloaded videos are stored locally on your device
• Email Verification: Device linking requires email verification with time-limited codes
• Rate Limiting: Protection against abuse with rate-limited verification codes

5. Third-Party Services

Our app integrates with the following third-party services:

Stripe (Payment Processing):

• Handles all subscription payments securely
• Privacy Policy: https://stripe.com/privacy

Firebase (Google):

• User authentication and data storage
• Privacy Policy: https://firebase.google.com/support/privacy

Video Hosting:

• Videos hosted on our secure servers
• Access controlled by subscription status

Email Services:

• Transactional emails for device linking and subscription confirmations
• Sent via SMTP with Gmail infrastructure

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third parties who assist in operating our services (Stripe, Firebase)
• Legal Requirements: To comply with applicable laws, regulations, or legal processes
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from promotional communications (if applicable)
• Device Management: Add or remove devices from your subscription at any time
• Subscription Cancellation: Cancel your subscription anytime while retaining access until the end of your billing period

To exercise these rights, contact us at tuzzolino.general@gmail.com

8. Children's Privacy

Elevator Rescue is intended for professional use by elevator technicians, rescue personnel, and service professionals. Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete that information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Subscriptions: Data retained while subscription is active
• Canceled Subscriptions: Limited data retained for billing and legal purposes (typically 7 years)
• Account Deletion: Upon request, we will delete your data within 30 days, except where retention is required by law
• Usage Analytics: Anonymized usage data may be retained indefinitely for service improvement

10. Cookies and Tracking

Our mobile app does not use cookies. Our subscription website uses minimal session cookies for essential functionality only (payment processing, session management). We do not use tracking cookies or third-party advertising cookies.

11. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our app, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at tuzzolino.general@gmail.com

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our legal basis for processing your data includes contract performance (providing subscription services), legitimate interests (improving our services), and your consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the app after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us